The Joint Commission Survey - Public Notice

The Joint Commission conducts unannounced accreditation surveys in participating organizations. The survey is used to evaluate the organization’s compliance with national standards. Organizations meeting the Joint Commission standards are awarded accreditation recognition. The Joint Commision standards deal with quality, safety-of-care and the safety of the environment in which care is provided.

Anyone believing he or she has valid information about such matters may request a public interview with the Joint Commission ’s field representative at the time of a survey. Information presented at the interview will be evaluated for relevance to the accreditation process. Interview requests must be made in writing. The request must indicate the nature of the information to be provided at the interview. The address is:

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax to 630-792-5636
E-mailed to complaint@jointcommission.org

The Joint Commission’s Office of Quality Monitoring will acknowledge in writing or by telephone. An Account Representative will contact the person requesting the interview before the next Joint Commission survey. The Joint Commission representative will provide the location, date, and time of the interview and the name of the surveyor who will conduct the interview. This notice is posted in accordance with the Joint Commission ’s requirement.

**NOTE: The Joint Commission does not address individual billing issues, payment disputes, labor relations or individual clinical management of patients.